Investors

Terms and Conditions of use

Welcome to NIHWN.co website. The content of this website pertains to NIHWN.co and is the property of Bharath Healthcare Laboratories Private Limited having its registered office at 50/A Raghvendra Coloney, near SR Digi School, Suchitra, Hyderabad, Telangana 500067. NIHWN.co is India’s largest test @home service and assures quality collection and testing across its network of labs and thousands of full-time phlebotomists.

GENERAL TERMS:

For the purpose of these Terms of Use, along with any amendments to the same, and wherever the context so requires “You”, ”Your” or “User” shall mean any natural or legal person who has agreed to become a user of the Website. The term “We”, “Us”, “Our”, “Company”,”NIHWN” shall mean the Bharath Healthcare Laboratories Pvt. Ltd. (which includes successors, representative-in-interest and permitted assigns). “Third Party” shall mean and refer to any individual(s), company or entity apart from the User and NIHWN.
These Terms of Use, Privacy policy, together with any additional Service specific terms and conditions, other policies which may be applicable and/or available on our Website, “www.NIHWN.co”and any disclaimers which may be present on the Website/Application are jointly referred to as “Terms of Use or Agreement” and constitute the terms of your access and use of the Website/Application and the Services. Where any part of the Agreement is amended in accordance with the terms of the Agreement, the Agreement shall be enforceable in its amended form. Please be sure to review this Agreement periodically to ensure familiarity with the most current version. If at any time the terms and conditions of this Agreement are no longer acceptable to you, you should immediately cease all use of the Service.
By accessing, registering or using the Services you agree to be legally bound by these Terms of Use/Agreement and consent to our usage of information as outlined in our Privacy Policy. Your use of our Services is subject to your compliance with these Terms of Use. These Terms of Use apply to all visits to our web portal NIHWN.co or any other portal and all other applications, (“Website”) and all uses of our services, including (but not limited to) all associated content, information, recommendations, and/or services provided to you by or through our services, as detailed on the Website (“Services”). By accessing and using our Services, you hereby agree to these Terms of Use/Agreement, in its entirety. You may not use our Services (or any part thereof) if you do not agree to be bound by this agreement. If you continue to browse and use this Website, you are agreeing to comply with and be bound by the following terms and conditions of use/Agreement. If you disagree with any part of these terms and conditions/agreement, please do not use our Website. Where any part of the Agreement is amended in accordance with the terms stated herein, the Agreement shall be enforceable in its amended form. Please be sure to review this Agreement periodically to ensure familiarity with the most current version.

The use of this Website is subject to the following terms and conditions:

In case of non-compliance with any applicable laws, rules or regulations, or the Agreement by a User, NIHWN has the right to immediately terminate the access or usage rights of the User to the Services and to remove non-compliant information.

NIHWN may disclose or transfer sensitive personal data / information to the extent it is necessary to provide the Services, to another entity or person, as per the Privacy Policy.

NIHWN retains the right at any time to deny or suspend access to any or all sections of/services provided through the Website to any user, who We believe, has violated any of the provisions of these Terms and Conditions of Use/Agreement.

1. Services and use of Website
While some of the content and pages of the Website are free to view, but to gain access to majority of the contents or services provided by the Website, you will need to create an account on the Website. To create an account on the Website, you will be asked to complete the registration form and fill in certain details such as name, age, date of birth, address, mobile number, e-mail id, etc. You expressly acknowledge that NIHWN will rely on the information as would be provided by you and thus you hereby warrant that any and all information provided by you in the course of creating the account is true and accurate.
NIHWN provides Services through the Website to facilitate customers/ users to avail diagnostic test/ packages facilities through the website. However, NIHWN shall not be liable and does not validate, endorse or approve any information or content posted on its Website. Furthermore, while availing the Services, the users/customers understand and accept that:

NIHWN does not recommend or endorse any diagnostic test/packages mentioned on the Website;
NIHWN does not make any representations and warranties with respect to the diagnostic labs/doctors/consultants or the quality of the services that is provided by such diagnostic labs/doctors/consultants;
Users/customers will be responsible for choosing the services listed on the Website.

NIHWN is not and shall not be responsible for any sample collected, tests conducted and reports generated by the labs and does not deal with any of User’s client or patient managed by User through the Website and only provides Services to User through the Website. User agrees to use the Website and the materials provided therein only for purposes that are permitted by: (a) the Terms of Use; and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.
User may not access the Services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.
The user is hereby granted a limited, non-exclusive, non-transferable right to access our website and use the Services solely for user’s personal non-commercial use and in accordance with the permitted Terms of Use mentioned herein. Without limitation to the foregoing, in the event the user is barred from undertaking legally binding obligations under the Indian Contract Act, 1872, or are for any reason, unable to provide ‘Consent’ as per the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011, the user is not eligible to register for, use or avail the services available on the Website.
NIHWN will provide to the User basic support for the Services at no additional charge, and/or upgraded support, if purchased separately, and will use commercially reasonable efforts to make the Services available, except for (i) planned downtime or (ii) any unavailability caused by circumstances beyond NIHWN reasonable control, including without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labour problems, or internet service provider failures or delays. NIHWN will provide the Services only in accordance with applicable laws and government regulations.
Notwithstanding anything to the contrary contained herein, User alone shall be liable for User’s dealings and interaction with clients or diagnostic centres and laboratories contacted or managed through the Website and NIHWN shall have no liability or responsibility in this regard. NIHWN does not guarantee or make any representation with respect to the correctness, completeness or accuracy of the information or details provided by such client, diagnostic centre or any third party through the Website. The Services should not be used for emergency appointment purposes.
NIHWN may, at its sole discretion, suspend User’s ability to use or access the Website at any time while NIHWN investigates complaints or alleged violations of these Terms of Use, or for any other reason. NIHWN has the right to edit profiles of diagnostic centres to make them more suitable for Package searches on the Website. If Users find any wrong information on the Website in relation to such User, they can correct it themselves or contact NIHWN at care@nihwn.co immediately for such corrections. NIHWN shall have no liability or responsibility in this regard.
User shall be bound by terms and conditions of this Agreement. Any violation of the same gives the right to the company to take appropriate action against the user.
Shipping and delivery of reports: NIHWN provides you with the best-in-class experience at every step of the way. We assure you that all due precautions are taken so that your report reaches you intact.
Estimated Sample collection time and Report Generation Time:-

Your sample collection will typically be done on the chosen date and time. If not, you can always reschedule to another available date and available time slot.
Sometimes, sample collection may take longer due to bad weather, political disruptions, government orders and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.
Report will be generated within 24 hours and a soft copy will be sent to you for the same from our end. But, sometimes, some tests/culture tests take time, so your report will be sent when your test results are out and after we receive it. You hereby agree to the delay that may be caused in providing the reports.
With regard to the B2B services provided by the Company to the Users of the other business entity, the User hereby provides his/her consent to the Company to share the Diagnostic Medical Report of the User, including but not limited to the report regarding HIV test, with the said business entity. However, the business entity is entitled to collect, process and treat the said report of its Users in compliance with the provisions of the Information Technology Act, 2000 and the Information Technology (Reasonable Security and Procedures and Sensitive Personal Data or Information) Rules, 2011 or any other applicable data protection laws". Furthermore, with regard to the HIV report of the User, the role of NIHWN is only limited to conducting the tests. All the other responsibilities shall lie with the Business entity only.
You hereby give your consent to share your Diagnostic medical report with the concerned employer/business entity which is dealing with us on your behalf unless specified otherwise

NIHWN reserves the right to activate or deactivate any offers and promotions on the service provided at any time.

2. Non-transferable right to use the Services
Your right to use the Services is not transferable. Any password or right given to you to obtain information or documents from the Website is not transferable. NIHWN may freely transfer, assign or delegate all or any part of this Terms of Use, and any rights and duties hereunder. This Terms of Use will be binding upon and inure to the benefit of the heirs, successors and permitted assignees of the parties.

3. Payment, Fees and Taxes
The User agrees to pay all Package fees, consulting fees and other fees applicable to User’s use of Services and the User shall not circumvent the fee structure. The fee is dependent on the Package that User purchases and not on actual usage of the Services.
Each User / member is solely responsible for payment of all taxes, legal compliances, statutory registrations and reporting. NIHWN is in no way responsible for any of the taxes except for its own income tax.
The fees could be paid online through the facility made on the Website. Third parties support and services are required to process online fee payment. NIHWN is not responsible for any loss or damage caused to User during this process as these third parties are beyond the control of NIHWN. The fees could also be paid offline and be either collected personally from the User.
All fees are exclusive of applicable taxes.
NIHWN reserves the right to modify the fee structure by updating the fee structure on the Website which shall be considered as valid and agreed communication.
In order to process the payments, NIHWN might require details of User’s bank account, credit card number, etc.

4. Cancellation and Refund Policy
NIHWN reserves the right to reschedule or cancel an appointment without any prior notice. The time provided for consultation or conducting test is indicative and actual time for availing the Services may change depending on the availability of the phlebotomists. The user/customer can reschedule or cancel the service.
In case of cancellation or non-confirmation of the appointment by NIHWN due to any reason, the user/customer may ask for rescheduling the appointment within 15 (fifteen) days and if user/customer fails to reschedule the appointment with 15 (fifteen) days then such user/customer will not be entitled for any refund or cancellation of the payment as may be made to NIHWN.
No refund will be given after 15 (fifteen) days from the day the payment is made to the company. However, in case a written request for refund reaches the company within 15 (fifteen) days, the entire amount paid (without interest-subject to a deduction of INR 150/- (Indian Rupees One Hundred and Fifty) towards administrative charges) will be credited for any further purchase of similar or exceeding amount within a maximum of 30 (thirty) days from date of cancellation.
The stated amount due for refund shall be processed within 15 (fifteen) business working days from the date of the cancellation, subject to all terms and conditions being met successfully. In case of cash payment, the money will be transferred through Bank a/c NEFT or Cheque.
NIHWN shall not be responsible in any manner for any inconvenience or loss caused to the user as a result of such rescheduling or cancellation. Further NIHWN reserve the right to refuse Service at any time without providing any reasons.

5. Collection, Use, Storage and Transfer of Personal Information
Our Website may include pages that give you the opportunity to provide us with Personal Information about yourself which shall be dealt as per the Privacy Policy of the Company. Further You agree to the following:

Collection and Delivery are dependent on various technical and quality parameters. NIHWN assumes no liability towards any time delay caused on account of the above factors necessary for review, analysis reporting and third-party service delay outside of our control. NIHWN does not provide medical advice and services offered must not be considered as a substitute for professional medical advice, diagnosis or treatment. Do not disregard, delay or avoid obtaining medical advice from a qualified medical and health care professional. Please correlate clinically.
NIHWN shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the User to NIHWN or any other person acting on behalf of NIHWN.
The User is responsible for maintaining the confidentiality of the User’s account access information and password and restricting any unauthorised access and use of Services through the Website. The User shall be responsible for all uses of the User’s account and password, whether or not authorized by the User. The User shall immediately notify NIHWN of any actual or suspected unauthorized use of the User’s account or password.
If a User provides any information that is false, inaccurate, not current or incomplete (or becomes false, inaccurate, not current or incomplete), or NIHWN has reasonable grounds to suspect that such information is false, inaccurate, not current or incomplete, NIHWN has the right to suspend or terminate such account at its sole discretion.
User do hereby authorise NIHWN and its officials to collect the electronic copy of the report from the Diagnostic centre/ Labs and provide the same to the Users.

6. Prohibited actions:
The User is prohibited from:
Violating or attempting to violate the integrity or security of the Website or any NIHWN Content;
Transmitting any information (including job posts, messages and hyperlinks) on or through the Website that is disruptive or competitive to the provision of Services by NIHWN;
Intentionally submitting on the Website any incomplete, false or inaccurate information;
Making any unsolicited communications to other Users;
Using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Website;
Attempting to decipher, decompile, disassemble or reverse engineer any part of the Website;
Copying or duplicating in any manner any of the NIHWN Content or other information available on the Website;
conducting any systematic or automated data collection activities including without limitation scraping, data mining, data extraction and data harvesting on or in relation to our website Services without NIHWN’s express written consent;
Violating any local, state, national or international law;
Using the website in a way which interferes, disrupts or hampers with the proper functioning of the website;
To gain or attempt to gain unauthorized access (other than through the interface that is provided by the Website) to our website and/or Services;
To interfere with or disrupt the integrity, security or performance of our Services;
To create accounts for our Services through unauthorized or automated means;
Framing or hotlinking or deeplinking any NIHWN Content;
Posting materials to any of the Website’s social media pages or otherwise on social media, that are unlawful, fraudulent, libelous, slanderous, defamatory, abusive, harassing, threatening, obscene or infringing on the rights of any third-party, including without limitation intellectual property, privacy/confidentiality or publicity rights;
Posting information/materials to any of the social media pages or otherwise on social media concerning NIHWN that is unlawful, fraudulent, libelous, slanderous, defamatory, abusive, harassing, threatening, obscene or infringing on the rights of NIHWN, including without limitation intellectual property, privacy/confidentiality or publicity rights;
NIHWN does not permit any of these practices and reserves the right to immediately remove content within its sole discretion. NIHWN further reserves the right to block or otherwise prohibit the user/customer from accessing or using Website, Website’s social media pages or application;

7. Liability
NIHWN shall not be responsible or liable in any manner to the Users for any losses, damage, injuries or expenses incurred by the Users as a result of any disclosures made by NIHWN, where the User has consented to the making of disclosures by NIHWN. The User further shall not hold NIHWN responsible or liable in any way for any disclosures by NIHWN inasmuch as it is in compliance of applicable laws and as per the Privacy Policy.
The Services provided by NIHWN or any of its licensors or providers are provided "as is," as available, and without any warranties or conditions (express or implied, including the implied warranties of merchantability, accuracy, fitness for a particular purpose, title and non-infringement, arising by statute or otherwise in law or from a course of dealing or usage or trade). NIHWN does not provide or make any representation, warranty or guarantee, express or implied, about the Website or the Services. NIHWN does not verify any content or information provided by the Users/ diagnostic centres on the Website and to the fullest extent permitted by law, disclaims all liability arising out of the User’s use or reliance upon the Website, the Services, the NIHWN Content, representations and warranties made by the Users/ diagnostic centres or the content or information provided by such Users/ diagnostic centres on the Website or any loss arising out of the manner in which the Services have been rendered. The information via the Services is for general information purposes only and does not constitute advice, medical or otherwise.
The Website may be linked to the website of third parties, affiliates and business partners. NIHWN has no control over, and is not liable or responsible for content, accuracy, validity, reliability, quality of such websites or made available by/through our Website. Inclusion of any link on the Website does not imply that NIHWN endorses the linked site. User may use the links and these services at User’s own risk.
We are not responsible for any charges or fees associated with financial transactions that occur on or through third party websites. We encourage you to read the privacy statements of each and every website that collects personally identifiable information.
NIHWN shall not be responsible for the mishaps/missed services due to no service/no show from the lab for sample collection; NIHWN shall not be responsible for any error in the sample collection and/ or reports generated by the Labs/ Diagnostic Centres.
NIHWN assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect User’s equipment on account of User’s access to, use of, or browsing the Website or the downloading of any material, data, text, images, video content, or audio content from the Website. If a User is dissatisfied with the Website, User’s sole remedy is to discontinue using the Website.
In no event, including but not limited to negligence, shall NIHWN, or any of its directors, officers, employees, agents or content or service providers (collectively, the "protected entities") be liable for any direct, indirect, special, incidental, consequential, exemplary or punitive damages arising from, or directly or indirectly related to, the use of, or the inability to use, the Website or the content, materials and functions related thereto, User’s provision of information via the Website, lost business or lost sales, even if such protected entity has been advised of the possibility of such damages. In no event shall the protected entities be liable for provision of or failure to provide all or any service by a User/ diagnostic centre to any User/ client. In no event shall the protected entities be liable for or in connection with any content posted, transmitted, exchanged or received by or on behalf of any User or other person on or through the Website. In no event shall the total aggregate liability of the protected entities to a User for all damages, losses, and causes of action (whether in contract or tort, including, but not limited to, negligence or otherwise) arising from the terms and conditions or a User’s use of the Website exceed, in the aggregate INR. 1,000/-.
In no event shall the protected entities be liable for failure on the part of the diagnostic centres to provide agreed services or to make provisions for the carrying out the Services. In no event shall the protected entities be liable for any comments or feedback given by any of the Users in relation to the services provided by any diagnostic centres.
The listing of diagnostic centres on the Website is based on numerous factors including User’s comments and feedbacks. In no event shall the protected entities be liable or responsible for the listing order of diagnostic centres on the Website.
Furthermore, the use of the website may take the user to links to websites, Application or mobile Applications on the Internet which are owned and operated by third parties. User agrees that we are not liable or responsible for the content on third party application.
User further agrees that by using the website or related Services, user may be exposed to content from other Users or Third Parties that user may consider offensive, indecent or otherwise objectionable. We shall not be liable for such content on the website. Further, user may report such offensive content.

8. Indemnity
User agrees to indemnify and hold harmless NIHWN, its affiliates, officers, directors, employees, consultants, licensors, agents, and representatives from any and all third party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising from his/her/its access to or use of Website, violation of this Terms of Use, or infringement by user of any intellectual property or other right of NIHWN or any person or entity. NIHWN will notify you promptly of any such claim, loss, liability, or demand, and in addition to your foregoing obligations, you agree to provide us with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost. The obligation to indemnify shall be effective and shall extend to all such claims or losses in their entirety. This shall further include any third party claims made against NIHWN in respect of any infringement of the Terms of Use or claims made on account of any negligence, default or breach by you arising out of or in respect of the performance of this Terms of Use.
Further, under no circumstances, the NIHWN shall be liable for any defamatory, offensive or illegal conduct of any user/customer. If any user/customer is dissatisfied with any of the services provided by the diagnostic labs, the user/customer may approach such diagnostic lab and/or discontinue using the Website and the services provided/listed on the Website.

9. Term, Termination and Disputes
These Terms and Conditions of Use/Agreement will remain in full force and effect while the User is a user of the Website in any form or capacity.
NIHWN reserves the right to terminate the access to the Website and account of the user, in case, including but not limited to:

A User breaches any terms and conditions of this Agreement
NIHWN is unable to verify or authenticate any information provided to NIHWN by a User; or
NIHWN believes in its sole discretion that User’s actions may cause legal liability for such User, other Users or for NIHWN or are contrary to the interests of the Website.

Further, NIHWN reserve the right to suspend, restrict or terminate the profile/account of the user on the website without stating any reasons whatsoever. Similarly the user may remove its account from the app/website at any time. Without prejudice, the termination of this agreement for any cause shall not release the user from any liability/claim, which at the time of termination has already accrued to it or which thereafter may accrue in respect of any act or omission prior to such termination or which has accrued in consequence of this clause. On termination of an account due to the reasons mentioned herein, such User shall no longer have access to data, messages, files and other material kept on the Website by such User. The User shall ensure that he/she/it has continuous backup of the Services the User has rendered in order to comply with his/her/its record keeping process and practices.
NIHWN reserves the right, at its sole discretion, to pursue all of its legal remedies, including but not limited to deletion of the User’s content from the Website with or without ability to access the Website and the other Services, upon any breach by the User of these Terms and Conditions of Use/Agreement or if NIHWN is unable to verify or authenticate any information the User submits to NIHWN, or if the User fails to provide (or after providing such consent, later revokes) the consents necessary or desirable for NIHWN to provide the Services to the User.
These binding Terms of Use and any contractual obligation between NIHWN and User will be governed by the laws of India.
All disputes related to this Agreement will be subject to arbitration in New Delhi in English [by an independent sole arbitrator (who shall be a retired judge/judicial officer), to be appointed by NIHWN] in accordance with the provisions of the Arbitration and Conciliation Act, 1996 (as amended). Subject to arbitration, the jurisdictional courts at New Delhi shall be entitled to grant interim relief/injunction.
Even after termination, the terms of this Agreement shall survive such termination of your profile/account including without limitation, obligations mentioned under Covenants, Liability, Indemnity, Intellectual Property, Dispute Resolution will continue and survive termination.

10. Severability & Waiver Contact Information
If any provision of this Terms of Use is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. The failure of either Party to act in the event of a breach of this Agreement by the other shall not be deemed a waiver of such breach or a waiver of future breaches, unless such waiver shall be in writing and signed by the Party against whom enforcement is sought.
We Do Not Provide Medical Advice:
The information that you obtain or receive from NIHWN, and its employees, contractors, partners, sponsors, advertisers, licensors or otherwise on the Website is for informational and scheduling purposes only. THE INFORMATION PROVIDED ON THE WEBSITE IS NOT INTENDED AS A SUBSTITUTE FOR, NOR DOES IT REPLACE, PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. DO NOT DISREGARD, AVOID OR DELAY OBTAINING MEDICAL ADVICE FROM A QUALIFIED HEALTH CARE PROFESSIONAL BECAUSE OF SOMETHING YOU MAY HAVE READ ON THE SITE. DO NOT USE THE SITE FOR EMERGENCY MEDICAL NEEDS. YOUR USE OF INFORMATION PROVIDED ON THE WEBSITE IS SOLELY AT YOUR OWN RISK. NOTHING STATED OR POSTED ON THE SITE OR AVAILABLE THROUGH ANY SERVICES IS INTENDED TO BE, AND MUST NOT BE TAKEN TO BE, THE PRACTICE OF MEDICINE OR THE PROVISION OF MEDICAL CARE. We do not recommend or endorse any specific tests, physicians, procedures, opinions, or other information that may appear on the Site. If you rely on any of the information provided by the Website, you do so solely at your own risk.
No Doctor Patient Relationship:
NO LICENSED MEDICAL PROFESSIONAL/PATIENT RELATIONSHIP IS CREATED BY USING INFORMATION PROVIDED BY OR THROUGH THE USE OF THE WEBSITE INCLUDING, BUT NOT LIMITED TO, THE FIND A TEST FEATURE, LINKS TO OTHER SITES OR ANY ASSISTANCE WE MAY PROVIDE TO HELP YOU FIND AN APPROPRIATE MEDICAL PROFESSIONAL/DIAGNOSTIC CENTER OR SPECIALIST IN ANY FIELD CONDUCTING TEST. WE MAKE NO GUARANTEES, REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESSED OR IMPLIED, WITH RESPECT TO PROFESSIONAL QUALIFICATIONS, EXPERTISE, QUALITY OF WORK OR OTHER INFORMATION HEREIN. FURTHER WE DO NOT IN ANY WAY ENDORSE ANY INDIVIDUAL DESCRIBED HEREIN. IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DECISION MADE OR ACTION TAKEN BY YOU IN RELIANCE ON SUCH INFORMATION. We have no control over, and cannot guarantee the availability of any diagnostic centre at any particular time. We will not be liable for cancelled or otherwise unfulfilled appointments or any injury resulting therefrom, or for any other injury resulting from the use of the Website or Services whatsoever. You are strongly advised to perform your own investigation prior to selecting a health care diagnostic centre by making confirming telephone calls to the relevant diagnostic centre. Any kind of an engagement with the third parties including with the diagnostic centre would be on a principal to principal basis on the best judgement of yourself.
We do not represent or warrant that the content or information provided or made available via our Services is accurate, complete or current, or that our services will be uninterrupted or error free, or that any defects in our Services will be corrected or that our Services or the server that makes our Services available are free of viruses or any other harmful components. We do not make any warrantees or representations regarding the use of the materials in our Services in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise, in each case to the fullest extent permitted by applicable law. Information published or made available via our Services may refer to products, programs or services that are not available in your region. You understand and acknowledge that your sole and exclusive remedy with respect to any defect in or dissatisfaction with our services is to cease use of our Services. We reserve the right to suspend or withdraw the whole or any part of our Services at any time without notice and without incurring any liability.

11. Right to Modify Terms of Service
NIHWN reserve the right to revise and update these Terms of Use and the Privacy Policy at any time without notifying you. As such, please periodically review these Terms of Use, our Privacy Policy, and any other policies that may be posted on this Website, each of which are accessible via the Website homepage. Continued usage of our Services will be considered acceptance of any changes. The User agrees that, during the period of this Agreement, we may revise the Terms and Conditions, and change the services provided under this Agreement. Any such revision or change will be binding and effective immediately on release of the revised Agreement or change to the Service(s) on our website. Unless we expressly notify otherwise, these terms incorporate and supersede any other terms associated with the Services.
NIHWN has the right to discontinue service, or deny access to anyone who violates our policies or the terms and conditions stated herein, without prior notice or warning.

12. Governing Law
This Privacy Policy and Terms of Use shall be governed by and constructed in accordance with the laws of India only without reference to conflict of laws principles and disputes arising in relation hereto.
A printed version of these Terms and Conditions of Use/Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions of Use/Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

13. Entire Agreement
These Terms of Use, together with the Privacy Policy, and any other terms of use/policy posted at NIHWN web portal and other applications, represent the complete agreement between you and NIHWN concerning the subject matter hereof, and it replaces all prior oral or written communications (if any) concerning such subject matter.
Your booking of the service and details provided therein shall stand deemed confirmed unless a change is updated to NIHWN. Acceptance of our service is deemed acceptance of our terms of use and privacy policy. Please review our terms of use and privacy policy available at www.NIHWN.co
Any rights not expressly granted herein by NIHWN are reserved by NIHWN.

Booking terms and conditions

Following booking terms and conditions are applicable when you confirm your booking with NIHWN :

I, my family member, anyone at home are not suffering from flu-like symptoms like fever, cough, breathlessness, sore throat, etc.
I, my family member, anyone at home currently are not at risk in any manner from Covid 19.
I have not travelled internationally in the last 14 days.
I have not come in contact with any COVID-19 positive patient in the last 14 days.
I understand that while NIHWN is taking all necessary safety and hygiene precautions, it cannot be held liable in the unfortunate event that I, my family member or the sample collection professional is diagnosed with COVID-19.
Your test will be performed at a NIHWN associated partner lab nearest to you.

Privacy Policy

Expedient Healthcare Marketing Private Limited (hereinafter referred to as “the Company” / “we” / “us”) is committed towards protecting personally identifiable information including sensitive personal data (“Personal Information”) as would be collected by the Company from you in the course of your access to and use of the services provided by the Company through the NIHWN mobile application and website (collectively referred to as the “Website”) and your creation of an account on the Website.

Company endeavours to collect, process and treat the Personal Information of its users in compliance with the provisions of the Information Technology Act, 2000 and the Information Technology (Reasonable Security and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“Data Protection Laws”).

This Privacy Policy represents the sole, authorized statement of the Company’s practices with respect to the collection of Personal Information through the Website and the manner of use of such information by the Company.

Please read this Privacy Policy carefully before proceeding, as by completing the registration process on the Website and/or by using the Website, you signify your agreement with this Privacy Policy. If you do not agree with the provisions of this Privacy Policy, then please do not access the Website and/or do not complete the registration process on the Website.

1. SCOPE OF THE PRIVACY POLICY

This Privacy Policy describes the information that the Company, as part of its normal operations, collects from you, stores, uses and protects. The purpose of this Privacy Policy is to outline and help you understand the various guidelines and procedures that are consistently followed by the Company when collecting, storing, utilizing, disclosing or otherwise dealing with any Personal Information. By using the Website, you agree to be legally bound by this Privacy Policy, which shall take effect immediately on your first use of the Website.

Further, the Website may contain hyperlinks to websites operated by parties other than the Company which are developed by people over whom the Company exercises no control as well as the Website may contain social media plug ins. This Privacy Policy does not apply to the practices of such third-party websites or social media websites. Such other third-party/social media websites may place their own cookies on your computer/electronic device, collect data or solicit Personal Information. The Company is accordingly not responsible for the privacy practices or the content of such websites.

Any summary of this Privacy Policy generated by third party software or otherwise shall have no legal effect, shall not be binding on the Company, shall not be relied upon in substitute for this Privacy Policy, and neither supersede nor modify this Privacy Policy.

The Company primarily collects and stores the Personal Information, as would be provided by you in the course of creating your account as well as accessing and using the services provided by the Company through the Website. With regard to creating an account and registering on the Website, the Company would generally process your name, phone number, e-mail address, age, date of birth, medical prescription, medical status, medical reports history, medication history, account information like user name, password and device information like preferences, time zone, uploaded images, location data, etc.

Additionally, in the course of your visit to the Website and accessing the services provided through the Website, the Company and/or the third parties with whom the Company has contracted to provide services, may collect certain anonymous information from sources such as server log files, cookies and pixel tags. Company and/or the third parties may collect information concerning your access to and use of the services provided through the Website such as what buttons/options you click on, device you use to access the Website, device’s unique identifying number, operating system, device language, device region, device time zone, mobile network information, etc. Company uses cookies or other similar software to collect data about the users to track their movements around the Website and in order to assist the users to automatically and effortlessly log in on subsequent visits to the Website. A cookie is a small amount of data, which often includes an anonymous unique identifier, which is sent to a user’s browser from a website's computers and stored on user’s computer's/electronic device’s hard drive. An application can send its own cookies to user’s browser if user’s browser's/device preference settings allow it. You can change your privacy preferences regarding the use of cookies and similar technologies through your browser/device. You may set your browser/device to accept all cookies, block certain cookies, require your consent before a cookie is placed in your browser/device, or block all cookies. Blocking all cookies will affect your online experience and may prevent you from enjoying the full features of the Website.

The Company and/or third-party service providers and/or our partners may also use cookies to manage and measure the performance of advertisements displayed on or delivered through the Website. This helps the Company as well as service providers and partners to provide more relevant advertising.

Company also automatically receives and records information on Company’s web server logs from user’s device including the Internet Protocol (IP) address. Company records IP addresses for anonymous statistical purposes, administration of this Website and associated servers, and to improve Company’s services.

3. PAYMENT RELATED INFORMATION

Please note that the Company does not access, store or keep any payment related data or information. All payment transactions happen using Secure Server Software through third party payment gateways and the Company does not have any control over the payment transactions, except for directing you to the payment gateway. Accordingly, the Company shall in no way be responsible or liable for any loss or damage due to any disclosure of your payment related information.

The Company hereby disclaims all its liability and shall in no way be liable or responsible for any loss or damage caused to you on account of intentional or unintentional disclosure of any Personal Information concerning your account and/or any information with respect to the online payment transaction using the credit card/debit card/cash card/net-banking/mobile wallet/UPI, etc. and/or the payment verification process.

4. USE AND DISCLOSURE OF COLLECTED INFORMATION

When any Personal Information is provided by you to the Company in the course of your access to the Website or for availing any services provided by the Company through the Website, that the Personal Information provided by you shall be used by the Company for the purposes of facilitating such request.

In addition, the Company also reserves the right to use your Personal Information to contact you and deliver information targeted to your interests, such as banner advertisements, notices, service offerings, communications, newsletters, SMS messages, etc., relevant to your interests and use of the Website. By accepting to the Terms and Conditions of Use and this Privacy Policy, you expressly agree to receive such information and communications. In case you do not wish to receive such information and communications, then we request you to kindly unsubscribe/opt out of the receipt of such information and communications.

Company will not disclose your Personal Information unless the Company has received your permission or Company is required to disclose such Personal Information to comply with applicable laws and lawful requests by any governmental authorities.

In addition, the Company may record and share aggregate information of its users with selected clients, service providers and partners of the Company, without disclosing individual names or identifying information of the users of the Website. In the event that another company acquires all or substantially all of the assets of the Company’s business through a consolidation, merger, asset purchase or other transaction, the Company reserves the right to transfer all data (including any Personal Information) that is in its possession or under its control to such acquiring party and thereafter the privacy policy of such acquiring party shall govern all such data and any Personal Information that is transferred to the acquiring party.

5. SECURITY OF PERSONAL INFORMATION

The Company takes all reasonable steps to comply with the applicable laws to ensure that the Personal Information provided by you is stored in a secure environment protected from unauthorized access, modification, destruction or disclosure. To protect Personal Information against accidental or unlawful destruction, loss or modification and against unauthorized disclosure or access, the Company has implemented robust security practices and standards to guard your information. We have a comprehensive and well documented information security programme and information security policy that contains managerial, technical, operational and physical security control measures that are commensurate with the information assets being protected considering the nature of our business operations. We take appropriate organisational and technical security measures to protect your data against unauthorised disclosure or processing. We use a secure server to store the information you give us when you use the Website or create an account on the Website and any Personal Information you provide us online is securely encrypted. Our standard and/or codes of best practices are certified/audited on a regular basis by independent auditor, duly approved by the Central Government. Company’s servers and workstations are protected by antivirus software which are updated from time-to-time to minimise the threats of any virus, malware or trojan attacks and are located in secure data facilities (with limited access) to further increase security.

While the Company strives to protect your Personal Information at all times, the Company cannot guarantee its absolute security and shall not be liable for any breach of security by an outside party. It is also important for you to protect against unauthorized access to your user name and password for your account and to your computer/electronic device. Be sure to sign off from your account on the Website in case you access your account from a shared computer/electronic device.

The Company would also like to caution its users about phishing attacks, wherein unscrupulous third parties seek to extract sensitive and confidential information from you by posing as a genuine website or by a sending an e-mail misrepresenting it to be from a genuine source. Please be careful while dealing with and/or responding to such e-mails. If you receive such a message claiming to be from the Company, then please do not reply to it and immediately bring it to our attention by contacting the Grievance Officer.

The Company does not sell, rent, loan, trade, lease or license any Personal Information collected from or provided by you.

6. ACCESS TO YOUR PERSONAL INFORMATION

For information collected through the Website, users can send an e-mail or letter to the Grievance Officer to:

access Personal Information that the Website has collected from the user through your access to and use of the services provided through the Website;
correct any factual errors in such Personal Information; or
request to have your Personal Information deleted from the Company’s servers.

To protect the privacy and security of our users, the Company will take reasonable steps to verify your identity before granting you access to your Personal Information that is collected and maintained by the Company

7. RESTRICTIVE COVENANTS:

As mandated by Regulation 3(2) of the Information Technology (Intermediaries Guidelines) Rules, Company hereby cautions and informs that you are not permitted to use the Website to host, display, upload, modify, publish, transmit, update or share any information that:

belongs to another person and to which you do not have any right;
is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
harm’s minors in any way;
infringes any patent, trademark, copyright or other proprietary rights;
violates any law for the time being in force;
deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
impersonates another person;
contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation;
threatens public health or safety; promotion of cigarettes or any other tabacco products or consumption of intoxicant including alcohol and Electronic Nicotine Delivery System (ENDS) & like products that enable nicotine delivery except for the purpose & in the manner and to the extent, as may be approved under the Drugs and Cosmetics Act, 1940 and Rules made thereunder; and
threatens critical information infrastructure.

In addition, the Company further cautions you to prohibit from:

violating or attempting to violate the integrity or security of the Website or any content on the Website;
transmitting any information (including job posts, messages and hyperlinks) on or through the Website that is disruptive or competitive to the provision of services by the Company;
intentionally submitting on the Website any incomplete, false or inaccurate information;
making any unsolicited communications to other users of the Website;
using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Website;
attempting to decipher, decompile, disassemble or reverse engineer any part of the Website;
copying or duplicating in any manner any of the Company’s content or other information available on the Website;
framing or hotlinking or deep-linking any content on the Website; and
posting materials to any of the Company’s social media pages or otherwise on social media, that are unlawful, fraudulent, libellous, slanderous, defamatory, abusive, harassing, threatening, obscene or infringing on the rights of any third-party, including intellectual property, privacy/confidentiality or publicity rights.

8. AMENDMENTS TO THE POLICY

Company reserves the right to effect revisions/modifications to this Privacy Policy, and any of its other policies or procedures concerning the treatment of information collected through the Website, without prior notice. Any changes to this Privacy Policy will become effective upon posting of the revised Privacy Policy on the Website. Access/use of the Website following the posting of such revised Privacy Policy would be deemed to constitute your acceptance of such revised Privacy Policy, then in effect.

9. GRIEVANCE OFFICER

For any queries related to this Privacy Policy, correction of any Personal Information provided by you or for making a complaint about breach of privacy, you may please contact the following official of the Company:

Name: Mr. Paramveer Singh
E-mail id: cs@NIHWN.co
Mobile: +91 7303785430

10. GOVERNING LAW AND DISPUTE RESOLUTION

This Privacy Policy and the Terms and Conditions of Use shall be governed by and construed in accordance with the laws of India. Any and all disputes arising from this Privacy Policy and the Terms and Conditions of Use will be subject to arbitration to be conducted by an independent sole arbitrator (who shall be a retired judge/judicial officer) to be appointed by the Company. The arbitration shall be conducted in accordance with the provisions of the Arbitration and Conciliation Act, 1996 (as amended). The arbitration shall be conducted in New Delhi and in English language. Subject to arbitration, the jurisdictional courts at New Delhi shall be entitled to grant interim relief/injunction.

A printed version of this Privacy Policy and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Privacy Policy to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

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